Refund Policy
What this policy covers
This policy applies to trainer packages and trainee subscriptions bought from AZM on our website. The mobile apps do not sell anything.
Full refund within 3 days
If AZM is not right for you, you can request a full refund within 3 days of your first purchase of a package or subscription. The 3 days start from the date of that payment.
What is not refundable
After the 3-day window, payments are non-refundable. This includes:
- automatic renewals and later purchases;
- partly used billing periods;
- unused trainee capacity in a trainer package;
- accounts suspended or closed for breaking our Terms and Conditions.
Charged in error
If you were charged twice, or charged when you should not have been, tell us and we will refund the incorrect amount in full, whenever you report it.
Cancelling
You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period.
Coaching fees
AZM does not handle what a trainee pays their trainer for coaching, so it cannot refund it. Refunds for coaching are agreed directly between the trainer and the trainee.
How to request a refund
Email azm.coachingg@gmail.com from the email address registered to your account. Include the date and amount of the payment and, if you have it, the payment reference.
How long it takes
We review every request and reply within 10 business days. Approved refunds go back to the original payment method. Your bank or payment provider may take extra time to show the refund.
Your legal rights
Nothing in this policy limits the rights you have under applicable law, including Egyptian Consumer Protection Law No. 181 of 2018.
Changes to this policy
We may update this policy. Changes do not affect purchases made before the update took effect.
Contact
Email: azm.coachingg@gmail.com
Phone: +201 555 47 99 43