Terms and Conditions

Agreement

These Terms and Conditions (the "Terms") are an agreement between you and AZM ("AZM", "we", "us"). They apply to azmcoaching.com, the AZM web app and the AZM mobile apps (together, the "Service").

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

What AZM is

AZM is software that helps a trainer and their trainees work together: managing clients, schedules and sessions, writing and following training and nutrition plans, and recording progress.

AZM provides the software only. We do not provide coaching, personal training, nutrition or medical services ourselves, and we are not a party to the coaching relationship between a trainer and a trainee.

Your account

You must be at least 13 years old to use the Service. If you are under 18, you may use it only with the consent of a parent or legal guardian, who accepts these Terms on your behalf.

You agree to give accurate information, to keep your password confidential, and to use one account for one person. You are responsible for activity on your account. Tell us promptly at azm.coachingg@gmail.com if you believe it has been accessed without your permission.

Trainers and trainees

Trainers are responsible for the coaching they provide, including the plans, advice and instructions they give, and for having their clients' permission to record the information they enter about them.

Trainees connect to a trainer with an invite code. While you are linked, your trainer can see the profile, health, measurement, nutrition and workout information in your account so they can coach you. You can leave your trainer at any time from the app; once the link ends, your trainer no longer has access to your account data.

Trainers are responsible for holding any licence, certification or registration the law requires to provide their coaching. AZM does not check this.

A trainer may coach someone under 18 only with the consent of that person's parent or legal guardian. A parent or guardian who believes their child is being coached without consent can contact us at azm.coachingg@gmail.com, and we will act on it.

Health and safety

Nothing in the Service is medical advice. Consult a qualified doctor before starting any exercise or nutrition programme, especially if you are pregnant, injured, or have a medical condition.

Exercise carries a risk of injury. You take part in any training at your own risk and should stop and seek medical help if you feel unwell. AZM does not verify trainers' qualifications or supervise their coaching.

Free tier and free trial

Trainers can coach up to 5 active trainees free of charge, for as long as we offer the free tier.

Each trainee receives one free trial of 30 days, which starts when the trainee account is created. The trial is limited to one per person, and we use measures to prevent repeat trials. When the trial ends, continued trainee access requires a paid subscription.

Packages, subscriptions and payment

Paid trainer packages and trainee subscriptions are sold on our website only, at the prices shown on our pricing page at the time of purchase. Prices are in Egyptian pounds and include applicable taxes unless stated otherwise. The mobile apps do not sell subscriptions.

Payments are processed by third-party payment providers such as Paymob, Fawry and Instapay under their own terms. We do not store your card details.

If we change a price, we will tell you in advance, and the new price will apply from your next renewal. You can cancel before then if you do not accept it.

Automatic renewal and cancellation

Subscriptions renew automatically every month and are charged to your chosen payment method until you cancel.

You can cancel at any time. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.

If a payment fails, or a payment method cannot be charged automatically, access ends at the end of the paid period unless payment is completed.

Changing your package

Trainers can move between packages:

• Upgrading to a larger package takes effect immediately. You pay the price difference for the rest of the current period, and the new price applies from your next renewal.
• Moving to a smaller package takes effect at your next renewal. Nothing is refunded for the current period.
• You can only move to a smaller package once your number of active trainees fits within its limit. End trainee links first if needed.

Refunds

You can request a full refund within 3 days of your first purchase of a package or subscription. After that, payments are non-refundable — including renewals, partly used periods and unused trainee capacity — except where a refund is required by applicable law, including Egyptian Consumer Protection Law No. 181 of 2018, or where we have charged you in error.

Coaching fees

What a trainee pays their trainer for coaching is agreed and settled directly between them. AZM does not process, hold or guarantee those payments and takes no commission on them. Any payment records a trainer keeps in AZM are the trainer's own bookkeeping.

Disputes about coaching, fees or results are between the trainer and the trainee.

Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful or fraudulent;
• harass, threaten or abuse other users;
• enter another person's personal or health information without their permission;
• try to access accounts or data that are not yours, or to bypass security or access limits;
• copy, scrape, reverse-engineer, overload or disrupt the Service;
• resell or sublicense the Service without our written permission.

Your content and our property

You keep ownership of the information you enter. You allow us to host, store and process it only to provide and improve the Service and as described in our Privacy Policy. Plans a trainer writes remain the trainer's.

The Service, its software and design, and the AZM name and logo belong to us. These Terms do not give you any right to use them other than to use the Service.

If you send us feedback or suggestions, we may use them freely without any obligation to you.

Third-party services

The Service relies on third-party providers for hosting, sign-in, notifications and payments. Their own terms and policies apply to their services. We are not responsible for their outages or for actions outside our control.

Availability and changes to the Service

We work to keep the Service available and reliable, but it is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, and we may change, add or remove features.

Suspension and termination

You can stop using the Service at any time and ask us to delete your account.

We may suspend or close an account that breaks these Terms, is used for fraud, or where the law requires it. Where it is reasonable to do so, we will tell you first.

When an account is closed, the parts of these Terms that by their nature should continue — including payments already due, the health disclaimer, the limitation of liability and governing law — continue to apply.

Limitation of liability

To the extent the law allows, AZM is not liable for indirect or consequential losses, loss of profit or loss of data, or for injury or loss resulting from training, nutrition or advice given by a trainer.

To the extent the law allows, our total liability to you is limited to the amount you paid us in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

Changes to these Terms

We may update these Terms. If a change is significant, we will tell you by email or in the Service before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

Disputes and governing law

If you have a dispute with us, please contact us at azm.coachingg@gmail.com first. We will try to resolve it informally within 30 days.

These Terms are governed by the laws of the Arab Republic of Egypt. The courts of Cairo have jurisdiction over any dispute, without affecting any mandatory rights you have as a consumer.

General

If any part of these Terms is found unenforceable, the rest remains in effect. You may not transfer your rights under these Terms without our consent; we may transfer them as part of a transfer of the Service.

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If we do not enforce a right, that is not a waiver of it.

Contact

Email: azm.coachingg@gmail.com